A: We are still working to have orders processed and shipped as quickly as possible (orders placed before 10.00am AEST will be processed same day or next business day if ordering on a weekend). However, there are scanning errors and delays occurring with Australia Post. We therefore recommend allowing more time for delivery at present. In addition, Australia Post's signature on delivery service has changed.
Q: Can I change my order after it's placed?
A: Unfortunately there are a number of reasons why we are unable to change an order after it is placed.
Q: Can I return items if they don't suit?
A: Excepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below.
To be eligible for an exchange or credit:
(1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition; (2) not be a sale item; and (2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order.
Upon receipt, we will review your return request and, if approved, we will provide details on how you should return your items. We note that you should: (a) package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and (b) use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.
Once we receive your return we will process it within 5 business days.
You will be responsible for the cost of shipping the returned item(s) and any exchange items, but you may be eligible for refunded shipping if you paid via PayPal - for more information on PayPal's Refunded Returns Shipping Policy click here.
A $9.95 reshipping fee will be applicable in the event you would like an exchange.
It is important to note that:
1. we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
2. we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
Q: Can I cancel my order before it is shipped?
A: Due to the volume of orders and correspondence we receive we are unfortunately unable to cancel an order once it has been placed. You are however most welcome to return your order for an exchange or credit note once you receive it, utilising the returns process outlined above.
Q: I don't think I've received the correct size Bibs dummies. How can I check?
A: As Bibs dummies are made of natural rubber, they will stretch quite a bit with use over time. This is part of the reason why the manufacturer recommends they be replaced every 4-6 weeks or so and is also why it’s generally not possible to compare the size of older, used Bibs dummies against brand new ones.
If you would like to check whether you’ve received the correct size Bibs dummies please measure the new ones against the below Bibs dummies size specifications. If you are certain that the size is incorrect please don’t hesitate to let us know via email to email@example.com (please attach a photo showing the measured dummies to assist).